FAQ

HELP

Frequently Asked Questions

Trident Holidays FAQ

  1. How can I make a booking on your website?   You can make a booking on our website by searching for the destination and travel dates of your choice, selecting your preferred accommodation and travel options, and then proceeding to the checkout page to enter your personal and payment information.

  2. What forms of payment do you accept? We accept a variety of forms of payment, including credit and debit cards, PayPal, and bank transfers.

  3. Can I make changes to my booking after it has been confirmed? Yes, you can make changes to your booking by contacting our customer service team. Please note that some changes may incur additional fees.

  4. How do I know my personal information is secure when making a booking on your website? We take the security of our customers’ personal information very seriously. Our website uses industry-standard encryption to protect your information during transmission, and we have implemented strict security protocols to protect your information from unauthorized access or use.

  5. Can I cancel my booking and receive a refund? Cancellation policies vary depending on the specific booking. If the booking is cancelable and refundable, you can cancel it by contacting our customer service team and request a refund. If the booking is non-refundable, you will not be able to cancel it or receive a refund.

  6. How can I contact your customer service team? You can contact our customer service team by phone, email, or through our website’s contact form. Our customer service team is available 24/7 to assist you with any questions or issues you may have.

  7. Can I earn rewards or loyalty points for bookings made on your website? Yes, we offer a rewards program for frequent customers. You can earn points for each booking made on our website and redeem them for discounts on future bookings.

  8. Can I use a promo code or coupon when making a booking on your website? Yes, you can enter a valid promo code or coupon at the checkout page when making a booking on our website.

  9. Can I request a specific room or travel option when making a booking on your website? Yes, you can request a specific room or travel option when making a booking on our website. However, please note that availability may be limited and we cannot guarantee that your request will be fulfilled.

  10. What if I have a problem or need assistance during my trip? If you have a problem or need assistance during your trip, please contact our customer service team immediately. We will do our best to assist you and resolve any issues you may have.